In today’s business era, IT systems play a critical role in managing daily operations. Most businesses try to balance working on the core of their business and their IT administrations by hiring a third-party service provider to manage their IT operations. 


Working on both the core of your business and the IT department is vital to succeeding in modern business. But what are the services that IT companies offer, and how can they make a difference to your business? The IT company in San Antonio will answer these for you.


General IT Services

IT is diverse. It incorporates various subjects and departments that help run your systems smoothly and contribute to your business success. In this article, we will provide you with some of the general services that IT companies offer. We will also discuss how they can make a big difference to your organization.



Break-fix refers to the fee-for-service method. This arrangement is excellent for companies that are not yet sure about signing a contract with a third-party IT service provider. You will only pay for the number of hours and the material prices. You can also avail them at blocked rates.


Break-fix IT services only associate with your business if you experience any IT problems in your company. The IT company will send over a professional IT technician to your place to determine the issues and their root cause. The IT expert will also provide remedies right there, so you can resume your business right away. 


You will only get charged only for the rendered services. Break-fix services do not carry any contracts or any ongoing fees with them.


What are the situations that need break-fix services? The following are the most usual conditions where you will need the break-fix services.


  • Hardware upgrades or installation

  • External equipment installation

  • Network repairs

  • Launching new privacy or security software

  • Computer repairs


Now that you know what the break-fix services might be wondering about their pros and cons.


Pros of Break-Fix

  • Fee-for-service method

  • Autonomy

  • Simplicity

  • Privacy

  • Control


Cons of Break-Fix

  • Uncertain Budget

  • Risk Mitigation

  • Recurring Billings

  • Reactive rather than Proactive Responses


Break/fix specialists are usually charging per hour for their services. They may also add charges for equipment and parts required to repair software or hardware.


Managed IT Services

Managed IT services is an outsourced third-party service provider that will handle all the IT operations in your company. It creates a holistic and continuous bond between your company and your IT service provider. 


Most Managed Service Providers work off-site, using their own network systems and highly-trained staff to actively monitor and address any IT issues when they’re recognized. This type of service is like a preventive measure to avoid system failures on your consumer’s end.


Depending on the service level agreement (SLA), most MSPs offers the following services for a fixed monthly rate:


  • 24/7 Network Monitoring

  • System Maintenance

  • Patch Management

  • Live Helpdesk Support

  • Back-Up System & Recovery

  • End-Point Security

  • Network Security


24/7 Network Monitoring

With your fixed monthly rate, you will get a 24/7 network monitoring that will help you see the issues before they turn into system failures. The system issues will get promptly resolved as you have an IT service provider managing your IT department 24/7.


System Maintenance

Another general service that IT companies offer is system maintenance. Your outsourced IT service provider will evaluate and determine whether your company information systems are efficient or not. They could likewise modify existing systems to meet the needed improvements.


System maintenance is a continuous process, which comprises various actions. These actions are essential to ensure that your IT system is stable, secure, and functions effectively.


System Maintenance Inclusions:

  • Archiving Old Files (H4)

  • Deleting Duplicate Files

  • System Updates & Patches

  • Anti-Virus Implementation

  • Inspections and Maintenance of Downloaded Softwares

  • Examining Hardware and other Equipment


These are only some of the inclusions on your system maintenance when you hire a third-party to manage your IT operations. If you want to know the extensivity of IT services, you can browse them here.


Patch Management

Software updates are critical to your digital protection and cybersecurity. But, why so? Updating your system can fix security holes, removing bugs, and so on. Updates will remove the outdated features of your device and replace them with new ones. It can also help patch security flaws.


If your software is not updated, your system could have some security flaws. Having a security flaw, also called software vulnerabilities, can weaken your operating systems, resulting in easy hacking. With security updates, your system will also have security patches that keep hackers away from your data system.   


Reasons Why Patch Management is Important:

  • Security
  • System Updates
  • Compliance Standards
  • Improve Features


Your company can benefit a lot from patch management alone. It allows system updates for your company’s heightened IT security and more.


Live Help Desk Support

With IT managed services, you will also have access to 24/7 live desk support to maintain excellent customer service and answer IT-related issues promptly.


Back-Up System & Recovery

With a back-up system & recovery, you can have the guarantee of quick restoration of your computer systems, applications and information after a downtime or system failure. Through this, you can promptly resume your operations. 


End-Point Security

With the help of your IT service provider, you can secure various end-points on your network. They also store security tools to provide capacities to monitor and block malicious activities. 


End-point security outputs contain the following functions and features:

  • Data loss prevention

  • Insider threat protection

  • Disk, end-point, and email encryption

  • Application whitelisting or control

  • Network access control

  • Data classification

  • End-point detection and response

  • Privileged user control


These are some of the extensive benefits that you can get from having IT managed services.

Network Infrastructure

Network infrastructure is essential for your internal and external communications. It’s typically a part of IT infrastructure found in most company’s IT ecosystems. 


The usual network infrastructure comprises networking hardware, networking software and network services along with their sub-categories.


Networking Hardware

  • Routers

  • Switches

  • LAN cards

  • Wireless routers

  • Cables


Networking Software

  • Network operations and management

  • Operating systems

  • Firewall

  • Network security applications


Network Services

  • T-1 Line

  • DSL

  • Satellite

  • Wireless protocols

  • IP addressing

These are only some of the extensive services IT companies have to offer. Using IT solutions to help your lapses within your business is an efficient way to restore competence and streamline communication. If you want to know more about the wonders of IT companies’ services, you may call your local IT company in San Antonio today.